This yields a screen requesting the novice user’s computer host name or IP address. Then select the Advanced Connection option for help desk at the bottom of the panel. To offer assistance without an invitation via the GUI interface, the expert should click on the Help someone who has invited you option. NOTE: A novice can accept a remote assistance offer from an expert only if the associated Group Policy is enabled and the helper list is populated in advance. Some preconfiguration, as discussed in my prior blog, is essential. More powerfully, it is possible for the expert to offer remote assistance to the novice without the effort being initiated by the novice. You will need the invitation file stored by the requester, the email attached request, or in the case of Easy Connect, the password created by their requesting process.Ī thorough tutorial for initiating and requesting remote assistance can be found at SourceDaddy. The tutorial offers nicely cross-referenced content, including information regarding Windows 7, Vista and XP inter-connectivity and compatibility. Offering assistance is designed primarily as a response to someone requesting assistance, using the Help Someone who has invited you option. Users requesting assistance may save the invitation as a file, send an email, or from a Windows 7 platform use Easy Connect. To request assistance, select Invite Someone you trust to help you. To start Remote Assistance from the menu, click Start > All Programs > Maintenance and select Windows Remote Assistance. Remote Assistance was designed more for a standard user to request assistance than for an expert to offer assistance, though both approaches are attainable. From my prior blog article Enabling Windows 7 Remote Desktop and Remote Assistance, one needs to have remote assistance properly configured in order to offer or respond to a Remote Assistance request.
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